![]() If you think that the user account was responsible, you can continue to troubleshoot by using the new user account. In the window on the right, check the box next to the Office apps (Word, Excel, etc.) you want to uninstall. Choose the Uninstaller tool from the sidebar. If the problem no longer occurs, the cause exists within the user's home folder. Here’s how it works: Download and launch CleanMyMac X get a free version here. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application. Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. If the problem continues to occur, go to the next step. Step 3: Perform a clean startupįor information how to "clean start" your computer, click the following article number to view the article in the Microsoft Knowledge Base:Ģ398596 How to use a "clean startup" to determine whether background programs are interfering with Office for Mac If the problem seems to be resolved, you can move the .plist file to the trash. If the problem still occurs, quit PowerPoint, and restore the file to its original location. It is also advisable that if Adobe Acrobat was updated, MS Office and the operating system should be updated too. If you do cannot locate the file, the application is using the default preferences. Start PowerPoint, and check whether the problem still occurs. If you locate the file, move it to the desktop. To display this folder, hold down the OPTION key while you click the Go menu. To download and install Office 2013, you may login to the My Account page. Once the Fix it completes then you may install Office 2013 and verify the results. ![]() Note: Ensure to save the fix it tool on the desktop and then run the file. The Library folder is hidden in MAC OS X Lion. To resolve the issue, let us run the Fix it to remove Office 2013 from the computer using the following article.
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